Shipping Policy

What is the estimated delivery time?

• Delivery is estimated 3-5 working days for residential doors, 2-3 weeks for commercial doors and made to measure (bespoke) can take up to 4-6 weeks.
• All the products are transported and delivered using third party courier agency.
• While we try to ensure that the product reaches you within the delivery time communicated, exigencies may delay the delivery. In such cases, please do not worry. Get in touch with us for the latest update on your shipment if we have already not gotten in touch with you.

Are there any shipping charges or any additional hidden charges?

• No further outward shipping charges are applicable other than the charges paid by the customer initally with the order. Customer will have to pay for the return delivery if they are returning any products back to us for any reason.

How do I track my order?

• We try our best to deliver your product before you can even think 'Where is it now?' :) We will proactively call / email the customer to inform them of the status of their product and where it is in transit. In the rare case when you have not received any communication from us for 10 days after order (or 10 days after promised shipment date in the case of pre-orders) do give us a call at our customer care number or email us at sales@doorvalley.co.uk. Currently there is no online mechanism to check the status of your order.

What if I have received a damaged product?

• We have highly specialized quality control team, that ensure that the product is up to our standards when you receive the product. In case, you receive a damaged product (damage as defined by the situations in the prior question), please bring it to the notice of the delivery personnel immediately. In case you notice an issue later, please get in touch with us on our customer care number or write to us at sales@doorvalley.co.uk.
• Our team will assess the damage and revert with a solution. We will either replace the piece or take any other corrective measure to solve the problem.

What if I do not like the product or cannot take delivery of my order? Can I cancel the order?

• We, at Door Valley, work to ensure that you get what you see on our website. We do not offer exchanges (unless the product was damaged on arrival and we are unable to replace the item) and refunds for order cancellations.

Quality Assuarnce - 

Delivery Time Slot - Please contact our sales team to book your time time delivery service.

We offer a professional delivery service with an experienced driver who will take care of your order, ensuring a safe and reliable delivery. Our price will be calculated at the checkout. Lead Times - For more information on delivery and lead times, please contact our sales team at sales@doorvalley.co.uk.

Additional Notes:
We respectfully ask that you do not book any trades or works based on our estimated delivery dates as we cannot be held responsible or accountable for associated costs.

In the event of any unforeseen circumstances (such as lorry breakdown, traffic accident, major traffic delays or severe weather), we will do our best to contact you to rearrange an alternative delivery time slot or date. We will not be responsible for any losses (including loss of revenue, profits, anticipated savings, goodwill, business opportunity or any injury to your reputation) incurred due to a delay in delivery arising out of any cause beyond our control.