Customer

Our service commitment

We are passionate about providing world-class service experiences. You can reach our dedicated team of customer service enthusiasts at sales@doorvalley.co.uk or 020 3878 3882.

Our reputation rests equally on our creative design approach, as well as our technical expertise and attention to detail to turn your visions into reality. We pride ourselves on delivering a proactive service designed to ensure we meet your needs consistently. We monitor our service performance continuously to make sure customers consistently judge us to be the benchmark within the industry. You are at the center of everything we do and we look forward to helping you.

At Ambius we believe that it’s our people that make our company what it is – and we have a great team built on a shared vision, mission, and values.

Our values

Service: We are passionate about delivering excellent service to every customer.

Relationships: We value productive, long lasting relationships with our colleagues and customers.

Teamwork: We work together to deliver great results.

We are passionate about our colleagues and customers. They are at the center of everything we do. We live by four actions that express how we feel about our relationships …inspire, connect, engage and grow.

Ambius service promise

With my colleagues and customers I promise to:

Inspire their imaginations

Connect with a smile

Engage them emotionally

Grow their knowledge

Our service values

1. We do what we say we will do by providing the best solution for our customers’ concerns.
2. We keep our colleagues and customers informed about changes that affect them.
3. We listen to individual needs and concerns, and act on what they tell us.
4. We will display a passion for all we do, taking ownership and managing customer relations.
5. We offer new ideas to improve our business and customer relations.
6. We treat our colleagues with respect and recognize that everyone has an important contribution to make.
7. We take ownership of our professional appearance and tools, which makes us successful.
8. We are empowered to inspire each other to delight our customers and achieve our goals.
9. We will connect with our customers through honest, focused and straightforward conversations.
10. We are engaged in all we do.
11. We use every opportunity to grow our knowledge.